2nd January 2010
In the post was a letter from Rowan's Hospice
4th January 2010
Curry's and the Fridge ... and the freezer
Jo had noticed that there were strange noises coming from our fridge last night
and found that it had broken down completely this morning.
I had intended to go to the
Borough 50+ Forum at
Council Offices this
afternoon but it was important to sort out a replacement fridge, so ‘phoned Jan
Gough at Havant Age Concern, who look after the administration for the Havant
Borough 50+ Forum and left a message, as she was busy, tendering my apologies
for missing the afternoon meeting.
We ended up ordering from Curry’s again, simply because they had a good offer
and shorter delivery than Argos. The staff at the Curry’s shop in Havant were
pleasant and helpful, though even they were having trouble sorting out and
getting through to their delivery department in relation to the uncollected
I had already looked up the Chief Executive of Curry’s actually Curry’s owning
company, DSG International, on Martin Lewis’ Money Saving Expert Forum (http://www.moneysavingexpert.com/),
The contact details were give as:
DSG INTERNATIONAL PLC
Currys own complaints procedure is laid out here;
Where they say; "Write to us: Currys, PO Box 1686, Sheffield, S2 5YB"
Browett, Chief Executive; - firstname.lastname@example.org
5th January 2010
I drove into Havant to put in an appearance at the Havant Borough 50+ Forum
Coffee Morning at the beacon Centre in the Meridian Shopping Centre. I
recognised several of the people there from other meetings. The most significant
occurrence was a long conversation with Brandon Taylor, also of Warblington and
Denvilles Residents’ Association, along with, later, Doris, Brandon’s wife.
Brandon was again surprised that I had not heard from
Warblington and Denvilles Residents’ Association,
regarding my offer to join the Committee of the Association, having heard
nothing since I received an E-mail from Chris Stanley, the Acting Chairman, on
16th October 2009. He suggested that Keith Chessell, the former
Chairman, might be able to help, apparently Keith still having some involvement.
The conversation turned to the Internet and we were joined by Doris Taylor. I
had already mentioned some of the background t o my problems with Havant Borough
Council to Brandon and reiterated it in more detail when Doris joined us.
26th January 2010
I attended the Chamber of Commerce Meeting (Portsmouth
and South East Hampshire Chamber of Commerce and
East Hampshire Chamber of Commerce and Industry)
1000 Lakeside, North Harbour,
Portsmouth, the former
IBM Building, happening to arrive, in the car park, at about the same time as
Maureen Frost, Chief Executive of Portsmouth and South East Hampshire Chamber of
The Meeting was on one oft he upper floors of the building and well attended, as
usual, plus numerous people and organisations with stands.
One of the stands was, inevitably, occupied by Business Link Hampshire
Stand. The two representatives of Business Link Hampshire, to whom I spoke were
Susan Obbard and Madeleine Morton, though, principally, principally Susan Obbard.
I had met Susan Obbard before, during a similar Chamber of Commerce meeting held
at Fratton Park, home of Portsmouth Football Club. On that occasion I had asked
for business assistance and gave Susan Obbard my business card but heard nothing
thereafter. I wondered if she would remember, half thought of using another
name, but then decided to go ahead, using my own name, see what happened, then
chronicle everything on the Internet as well as advising others I had spoken to
at Business Link South East (outside Hampshire), County Councillors and others.
It was during that conversation that Madeleine Morton said she thought she had
met me before, at a Business Breakfast at Cams Hall Golf Club. That had been a
long time before, though I also remembered Madeleine from an East Hampshire
Chamber of Commerce meeting at the east Hampshire Council Offices in
What I learned from Susan Obbard was what I had always thought about Business
links and the helped that they should offer.
Like anyone else, I was entitled to on-to-one business counselling and support,
up to four meetings per year, each of one hour to an hour and a half duration.
At such a meeting, certainly the first one, the topics that would be gone over
People and skills
There would be telephone support and support on the Business Link website.
There would be one-to-one support with advisors.
Susan Obbard said that Jenny Oakley was very good at her job.
I asked Susan Obbard if there should be feedback from each of the on-to-one
meetings and she confirmed that was the case. Similar, I checked my
understanding, from what she had said and what I had understood from other
When I asked her how long it might be before I heard from them she said that
Business Link Hampshire’s turnaround time was within twenty-four hours and that
I should hear from them on the following day, Wednesday.
The above is what I understood Business Links should provide in terms of help.
Watch these pages and my Blogs to see if it transpires, this time. My easy
prediction is that it will not and business Link Hampshire will continue to
discriminate against me and that will be at the behest of a senior manager
without the courage to come out in the open.
Friday 29th January 2010
In the morning I had a dental appointment in Havant.
Everything turned out to be alright and no treatment was needed.
When I arrived home I learned there had been a ‘phone call for me from Sarah at
Business Link Hampshire.
I ‘phoned Sarah back, at 12.34 p.m., at Business Link
Hampshire, before leaving for my afternoon appointed. Sarah thanked me for
calling back and set about arranging an appointment for me to see the Business
Link Advisor, Jenny Oakley.
There were possible appointments on Monday 15th January in Havant, or
Tuesday 23rd January in Emsworth, with a third possibility being on
Tuesday 9th February at
Waterlooville: Brambles Farm Business Centre, Waterlooville . Some of the
available times clashed with my already arranged appointments.
The appointment in Havant would have been at the Civic Offices in Havant,
Havant Borough Council Offices, where I had met
Jenny Oakley in June 2008 and got absolutely nowhere; I gained nothing from the
meeting and never heard from her again, let alone being provided with another
three meetings over the following twelve months, all with assistance to develop
my business, etc. I had no doubt, then, that Jenny Oakley was under instruction
not to help me and that is what transpired; hence asking detailed questions of
Susan Obbard at the Chamber of Commerce Meeting to make doubly sure that I was
entirely correct in what I understood business Link assistance should actually
Of course, I mentioned none of the foregoing to Sarah, during our telephone
conversation, simply making the appointment to see what would happen, though,
this time, intending to follow through and put everything on the Internet.
Similarly, I mentioned nothing of
the letter from Jonathan Morris, the Chief Executive of Business Link Hampshire,
which, in passing, alluded to my supposed request, never to contacted by
Business Link Hampshire again, a request I had
never made, having only asked them for assistance, many times, over several
years but never received any.
In the end, the appointment was made for a meeting with Jenny Oakley at
10.45 a.m. at the
Pastoral Centre, Emsworth. I told
Sarah that I was not sure where the Pastoral Centre was, not being able to place
it at the time. Sarah said that she would provide details of the location of the
Pastoral Centre in the E-mail she would send me. I wondered I that would happen,
or whether someone would catch up with my request for the meeting and block it,
the E-mail from Sarah not then being sent; that was later to transpire, the
E-mail never arrived.