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Received
from Tiscali on Monday 28th July 2008 and re-typed, word for word, letter for
letter other than reduced addresses:
Tiscali UK Ltd
Tiscali Customer Services
PO Box 7206
Kiln Farm
MK14 6XG
Mr Richard King
Havant
PO9 2P
15th July 2008
Our Ref: 080618-000527
Dear Mr Richard King,
Thank you for your letter dated 28th May 2008.
We have recently experienced a high volume of incoming letters. Consequently, we
have not responded to your letter as promptly as we should have. We would like
to take this opportunity to apologise for this delay and for the inconvenience
this has caused you.
I have checked your records and found that your concerned regarding the payment
son your three accounts and the refund ahs already been escalated to our Narrow
Band Support Team for investigation on 09 July 2008. It is still in progress.
Please be assured that you will be notified once this gets resolved. Please bear
with us until then.
In the meantime, the current update on your account is that we are tying to
clear up your outstanding balance on your three accounts.
Please bear with us as our teams are doing the best they can to sort this out.
Nevertheless, I felt it was only right to make contact with you to formally
apologise for the inconvenience this matter may have caused.
Tiscali do take the issues seriously and it is always our intention to bring the
concerns of our customers to a satisfactory conclusion and I hope by our actions
you will see that every effort is being made to do so.
If you have any further queries please do not hesitate to contact our customer
care team on 0871222 3311 option 3. Lines are open 8am to 9pm 7 days a week.
Calls will be charged at 10p a minute (from a BT landline. Charges from other
telephone providers may vary). Calls from a Tiscali Talk landline will be
charged at the lower rate of 5p a minute.
Kind regards,
Solomon Montevirgin
Tiscali Customer Care
Tiscali UK Limited
Registered address:
20 Broadwick Street
London, W1F 8HT
Registered
in England and Wales
No. 3408171
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