Received from Frederickson International on Monday 28th July, although, unfortunately, anonymously, in response to Frederickson's copy of an E-mail to Tom Chisholm, Tiscali High Level Complaints:


Thank you for your e-mail.

Please advise of your reference number here at Fredrickson’s or alternatively, please let us know your postcode so we can trace the account and look into this immediately.

Regards

Fredrickson International Limited